FAQs

Bogor, West Java – Indonesia

In Indonesia, documents must be met. Namely export permits and phytosanitary.
It takes around 1-3 weeks

There is a maximum of 70% if the entire plant is damaged
With shipping conditions and other costs borne by the buyer

It can’t be, because most of the crops we sell are supplied by farmers

We currently use two vendors namely DHL and EMS. For shipping to America and Europe we use DHL because it is faster than EMS
for shipping in Asia we use EMS because it is safer and cheaper

Yes, as long as the destination country receives and the consumer has an import permit (each country is different)

There are several steps to prepare for the shipment :

  1. The first step
    Submit an export permit as a condition for making a phytosanitary certificate
  2. Second step
    Laboratory tests to check which plants are sent are really healthy
  3. Third step
    Making phytosanitary certificates and re-checking by the plant quarantine agency, the ministry of agriculture

Fourth step
Shipping to DHL

Some countries require buyers to have import permits. but there are also those that do not require the importer to have an import permit.
Please ask the customs or the local agriculture ministry about this.
For USA, import permit is needed if you want to import more than 12 pcs. Britain does not need an import permit.

Depending on the regulations of the destination country and of course it depends on our stock. Usually around 12 plants.

For the tracking number from DHL will be sent via buyer’s email while for the EMS tracking number we will update it on the website

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